Ivy Monroe
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Recent activity by Ivy Monroe-
I need onboarding help/ help setting it up. Who should I contact?
For onboarding/set up help, I recommend you attend Office Hours, our weekly sessions to get your questions answered and learn the newest features on Zendesk products. They are hosted by Startups Su...
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Does the promotion code expire?
We understand you are not quite ready to join the Startup Program. The code we provided you will expire. Reach out to us at startups@zendesk.com when you are ready to activate. In the meantime, wha...
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Want to network with other startups in the meantime?
Need development help? Want to chat with a fellow founder? In need of funding advice? Join our Slack community and meet with one of our many eager Coaches (Zendesk customers) who have been exactly ...
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What if I realize during the program that this isn't the right fit? Can I cancel immediately?
You can cancel anytime you like. The instructions to do so are here, but I encourage you to first get in contact with us to see if Zendesk is a good fit. Complete this quick form to contact us.
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What plan should I select?
We recommend using Professional Suite, but you can try up to the Enterprise subscription during your trial. Fill out this form to contact us to strategize for your specific company needs.
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Can I create my account with my email or is there an email already associated?
You can use any email address you like to create your account. There is no email previously associated. Get started here.
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Can I change my plan/add seats throughout the program
Yes, you can upgrade your plan and add agents without issue throughout the program. To downgrade or decrease agents, contact startups@zendesk.com.
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Do I need to input the promo code every month?
No, you only have to enter the promo code one time.
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As a startup, where should I start with Zendesk?
First, get your tickets syncing into Zendesk. Learn how to do that and more in our Demo to get your instance up and running in 10 minutes. Our weekly sessions are designed to help startups determin...
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How do I know it is time to implement a CX solution?
Successful startups implement a CX solution within their first year. The most successful startups in our benchmark invested in their customer experience sooner and expanded it faster. Follow their ...